Shipping Policy (Domestic – United States)

This policy applies to domestic orders within the United States. It has been prepared to clearly inform you about our shipping terms and procedures. By placing an order on this store, you agree to the policy described here.

At Laciarra, we do everything we can to offer our customers a smooth and reliable shopping experience. Below is an overview of our delivery process.

Delivery Process

When you place an order with Laciarra, our team immediately begins processing it with care. Our warehouse applies strict quality control to ensure all products are in perfect condition before shipment.

After quality control, we use high-quality packaging materials to protect your items during transit. Once packed, your order is handed over to our trusted delivery partners, who take care of the next stages of shipping.

If there is any issue reaching the specified address or delivering at a convenient time, our delivery partners may contact you to resolve the situation.

Carriers

We work with reliable carriers in the United States, including:

• DHL
• USPS
• UPS
• FedEx

A tracking number will be sent to you by email as soon as your order has shipped.

Shipping Within the United States

Delivery time = processing time + shipping time

Processing time: 1–3 business days (Monday to Friday)
Shipping time: 4–7 business days (Monday to Friday)
Total delivery time: 5–10 business days (Monday to Friday)

Order cut-off time: 5:00 PM (GMT-05:00) Eastern Standard Time (EST)

Shipping Fees

To enhance your shopping experience, Laciarra offers free domestic shipping within the United States.

Address Changes

Customers may request a shipping address change by contacting our customer service within 24 hours after placing the order. Once the order has been processed, the address can no longer be changed. The earlier of these two conditions applies.

It is the customer’s responsibility to ensure that the shipping address provided at checkout is complete and correct.

Shipping Cancellation Policy

Once the order has been processed, it cannot be canceled.

If you no longer want the product after it has shipped, you may return it after receipt in accordance with our Return & Refund Policy.

Policy for Parcels Damaged in Transit

If you find that your parcel was damaged during transit, please notify us within 3 business days after receiving your order.

To process your request, we may ask you to provide photographic evidence of the damaged products and packaging.

After reviewing your claim, we may issue a replacement, refund, or store credit for products confirmed as damaged during transit.

Contact Information

Company name: Laciarra
Email: support@laciarra.com

Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM
(All times correspond to Denver time GMT-7)
Average response time: Within 24 hours